At Digital Seva Center, we provide a platform for vendors to list and sell their products or services to customers. The responsibility for managing cancellations and refunds lies solely with the individual vendors. Below are the guidelines that apply to all users of the platform:
For Customers
1. Vendor Policies Apply
• Cancellations and refunds are governed by the specific policies of each vendor.
• Before making a purchase, customers are advised to review the vendor’s cancellation and refund policy listed in the product or service details.
2. Raising a Cancellation or Refund Request
• Customers must contact the vendor directly through the contact information provided on the product page or order details.
• Any request for cancellation or refund must comply with the vendor’s stated policies.
3. Platform Mediation
• If a vendor fails to honor their stated cancellation or refund policy, customers can contact Digital Seva Center for mediation.
• To initiate mediation, customers must email hello@digitalseva.center with their order details and a description of the issue.
For Vendors
1. Clear Cancellation and Refund Policies
• Vendors are required to clearly define their cancellation and refund policies in their product or service descriptions.
• Policies should include:
• Timeframe for cancellations (e.g., “Cancellations accepted within 24 hours of purchase”).
• Conditions under which refunds will be issued (e.g., defective products, unmet service commitments).
2. Responsibility for Refunds
• Vendors are solely responsible for processing and issuing refunds in accordance with their stated policies.
• Digital Seva Center is not liable for any financial transactions between vendors and customers.
3. Handling Disputes
• In case of disputes, vendors must cooperate with Digital Seva Center during mediation to resolve the issue fairly.
Platform’s Role
1. Neutral Intermediary
• Digital Seva Center acts as an intermediary between vendors and customers and does not directly manage or process cancellations or refunds.
2. Mediation Services
• If a dispute arises, Digital Seva Center may mediate between the vendor and customer to ensure a fair resolution.
• The platform reserves the right to take corrective actions, such as suspending vendor accounts, if policies are not honored.
3. No Liability
• Digital Seva Center is not liable for any financial loss, delay, or failure in processing cancellations or refunds.
How to Contact Us
For disputes or mediation requests, please contact:
• Email: hello@digitalseva.center
• Phone: +91 9074 66 9074
We aim to maintain a transparent and trustworthy marketplace for all users. By using our platform, customers and vendors agree to abide by these guidelines.