At Digital Seva Center, we are committed to providing high-quality online services, including website development, digital marketing, and CSC (Common Service Center) related services. We value our customers and strive to ensure your satisfaction with our services. However, due to the nature of our online services, we have established the following Refund Policy to address any concerns you may have regarding your purchase.

1. No Refund Policy

Given that our services are digital and customized based on individual client requirements, we operate under a No Refund Policy. Once a service is rendered, including website development, digital marketing campaigns, or any CSC-related services, the work is considered complete, and no refunds will be issued.

2. Exceptions to the No Refund Policy

While our general policy is not to offer refunds, we may, at our sole discretion, consider a refund under the following exceptional circumstances:

• Service Not Delivered: If the service you purchased was not delivered within the agreed-upon time frame and you have not received any updates or communication from us regarding delays, you may request a refund.

• Service Deficiency: If the service provided is significantly different from what was agreed upon in the contract or service agreement, you may request a refund. However, any dissatisfaction related to subjective matters such as design preferences or marketing strategies does not qualify for a refund.

• Double Payment: If you have been mistakenly charged more than once for the same service, we will refund the additional payment.

3. Requesting a Refund

To request a refund under the exceptions outlined above, please follow these steps:

• Contact Us: Send an email to [Your Email Address] with the subject line “Refund Request” within 7 days of the service delivery date. In your email, include your order details, a detailed description of the issue, and any supporting evidence (e.g., screenshots, correspondence).

• Review Process: Upon receiving your request, our team will review the case and determine if it qualifies for a refund. We may contact you for further clarification or additional information.

• Decision: You will be notified of our decision within 14 business days. If your refund request is approved, the refund will be processed to your original payment method within 7 business days.

4. Service Modifications and Revisions

We understand that adjustments may be needed after the delivery of a service. We offer revisions as part of our service packages. However, the scope and number of revisions will be clearly defined in the service agreement. Any additional revisions or modifications beyond the agreed-upon scope may incur additional charges and are not eligible for a refund.

5. Cancellations

• Before Service Delivery: If you wish to cancel your order before we have started working on it, you may be eligible for a partial refund, subject to a cancellation fee to cover administrative and operational costs. The amount of the refund will be determined based on how much work has already been completed.

• After Service Delivery: Once the service has been delivered, cancellations are not accepted, and no refunds will be issued.

6. Contact Information

For any questions or concerns regarding our Refund Policy, please contact us at 9074 66 9074