At Digital Seva Center, we facilitate transactions between vendors and customers. Shipping and delivery policies, including timelines and charges, are managed by individual vendors. This policy outlines the general guidelines for shipping and delivery for all transactions conducted on our platform.
1. Vendor Responsibility
1. Shipping and Delivery Services
• Vendors are responsible for the packaging, shipping, and delivery of the products listed on the platform.
• All shipping terms, including costs, timelines, and delivery coverage, must be clearly mentioned in the product description.
2. Communication with Customers
• Vendors are required to provide tracking details or updates related to the shipping status of orders.
• Customers can directly contact the vendor for shipping-related inquiries using the contact details provided.
2. Shipping Charges
1. Vendor-Defined Charges
• Shipping charges are set by the individual vendor based on the product, delivery location, and mode of transport.
• Vendors must ensure transparency in displaying shipping costs before the order is placed.
2. Free Shipping
• Vendors offering free shipping must clearly state this in their product descriptions.
3. Delivery Timelines
1. Estimated Delivery Time
• Vendors are required to specify an estimated delivery timeframe for each product (e.g., 3–5 business days).
• Delivery timelines may vary depending on the customer’s location and the vendor’s shipping provider.
2. Delays in Delivery
• Vendors must promptly notify customers in case of any delays or unforeseen circumstances affecting the delivery timeline.
3. Local Delivery
• As the marketplace operates only in Kerala, vendors must ensure timely delivery within the state.
4. Order Tracking
1. Tracking Information
• Vendors must provide tracking details to customers wherever applicable.
• If tracking is not available, vendors should offer regular updates on the order status.
2. Communication Channel
• Customers can contact vendors directly for updates on their shipping status or raise concerns.
5. Failed Deliveries
1. Customer Responsibility
• Customers must ensure that the delivery address provided is accurate and accessible.
• If delivery fails due to incorrect information or unavailability, the customer may be charged additional fees for re-shipping.
2. Vendor Responsibility
• Vendors must make reasonable efforts to contact the customer in case of failed deliveries.
• Refunds or re-delivery options must align with the vendor’s cancellation and refund policies.
6. Restricted Deliveries
• Digital Seva Center operates exclusively in Kerala, and vendors are not permitted to deliver outside the state.
• Vendors must clearly indicate any specific areas within Kerala where delivery is restricted.
7. Platform’s Role
1. Intermediary Role
• Digital Seva Center is not directly involved in the shipping or delivery process. The platform acts as an intermediary to connect vendors and customers.
• All shipping-related responsibilities rest with the vendors.
2. Dispute Mediation
• In case of disputes regarding shipping or delivery, Digital Seva Center may mediate between the vendor and customer to resolve the issue.
3. No Liability
• Digital Seva Center is not liable for delays, lost items, or damages during shipping. These issues must be resolved between the vendor and customer.
8. Damaged or Missing Items
1. Reporting Damages
• Customers must report damaged or missing items to the vendor within 24–48 hours of delivery.
• Vendors are responsible for providing solutions such as replacements or refunds as per their policies.
2. Proof of Damage
• Customers may be required to provide photographic evidence of damaged items for the vendor to process claims.
9. Contact Us
For disputes or mediation requests related to shipping and delivery, please contact:
• Email: hello@digitalseva.center
• Phone: +91 9074 66 9074
We are committed to ensuring a reliable and transparent shipping experience for our customers and vendors within Kerala.