Welcome to Digital Seva Center. We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when using our marketplace, located at AK Complex, Irinave Road, Kannur, Kerala.
By using our services at digitalseva.center, you consent to the practices described in this policy.
1. Information We Collect
When you interact with Digital Seva Center, we may collect the following types of information:
a. Personal Information
• Name, email address, phone number, and address (provided during account registration or purchase).
b. Transaction Information
• Order details, payment methods, and purchase history.
c. Technical Information
• IP address, browser type, device information, and cookies to enhance your experience on our website.
d. Vendor Information
• For marketplace vendors, we collect business names, contact details, and product listings.
2. How We Use Your Information
We use the information collected for the following purposes:
• To facilitate transactions between buyers and vendors.
• To provide customer support and respond to inquiries.
• To process payments and deliver products.
• To notify users of updates, promotions, or relevant changes to our platform.
• To maintain security and prevent fraud.
• To comply with legal and regulatory obligations.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
• Vendors: To process and deliver orders.
• Service Providers: Payment gateways, logistics partners, or IT service providers for operational purposes.
• Legal Authorities: When required by law or to protect our platform from fraud or abuse.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve user experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. Security Measures
We implement industry-standard security measures to protect your personal information. While we strive to safeguard your data, no system is completely secure. Please notify us immediately if you suspect unauthorized access to your account.
7. Your Rights
You have the following rights regarding your personal data:
• Access and update your account information.
• Request deletion of your account and associated data.
• Withdraw consent for marketing communications.
To exercise your rights, contact us at hello@digitalseva.center or call +91 9074 66 9074.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
9. Marketplace Exclusivity
Digital Seva Center is a marketplace for vendors in Kerala, and our services are limited to customers within Kerala. We are not liable for transactions outside the designated region.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices. We encourage you to review this policy regularly for updates.
11. Contact Us
For questions or concerns about this Privacy Policy, please contact us at:
• Address: Digital Seva Center, AK Complex, Irinave Road, Kannur, Kerala
• Email: hello@digitalseva.center
• Phone: +91 9074 66 9074
Thank you for trusting Digital Seva Center with your personal information. We are committed to providing a safe and secure platform for all users.